At Crickex VIP, we take your privacy seriously. This policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have over your own data. We believe you deserve to know — clearly and honestly.
Privacy at a Glance
These cards cover the key ways Crickex VIP handles your data. The full policy below is the binding version — read it when you have a moment.
All personal data stored by Crickex VIP is encrypted at rest and in transit using industry-standard TLS protocols. Your account details, payment information, and identity documents are never stored in plain text on our servers.
Crickex VIP does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate your account, process payments, and improve your experience on the platform.
Crickex VIP gives you the right to access, correct, and request deletion of your personal data at any time. Submit a request to [email protected] and our team will respond within 5 business days.
Payment transactions on Crickex VIP are processed through verified mobile wallet providers including bKash, Nagad, and Rocket. We do not store your full wallet credentials — only the minimum reference data needed to process your transactions.
Crickex VIP uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. We use only essential and analytics cookies — no advertising trackers from third-party ad networks.
If you have opted in to receive promotional emails or SMS from Crickex VIP, you can unsubscribe at any time by clicking the unsubscribe link in any message or by contacting support. We will process your opt-out within 48 hours.
Summary: Crickex VIP collects only the data needed to run your account and keep the platform safe. We do not sell your data. You can request access to or deletion of your data at any time by emailing [email protected].
This Privacy Policy describes how Crickex VIP ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the Crickex VIP platform, including the website at crickex-vip.app and the Crickex VIP mobile app.
We understand that privacy is important to our players in Bangladesh. When you trust Crickex VIP with your personal information, we take that responsibility seriously. This policy is written in plain language so you can understand exactly what happens to your data — no legal jargon, no hidden clauses.
By registering an account on Crickex VIP or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.
Crickex VIP collects personal data in the following categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National ID number | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration |
| Financial Data | bKash/Nagad/Rocket number, transaction reference IDs | During deposit and withdrawal |
| Technical Data | IP address, device type, browser, operating system | Automatically on each visit |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically during platform use |
| Verification Documents | Photo ID scan, selfie with ID | During KYC verification before first withdrawal |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Crickex VIP uses your personal data for the following purposes:
We will not use your data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having a clear legal basis to do so.
Crickex VIP processes your personal data on the following legal grounds:
Crickex VIP does not sell your personal data. We share your data only in the following limited circumstances:
All third parties with whom Crickex VIP shares data are required to handle it securely and in accordance with applicable data protection standards.
Crickex VIP retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. Specific retention periods are as follows:
When data is no longer required, Crickex VIP securely deletes or anonymises it so that it can no longer be linked to you as an individual.
Crickex VIP implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect your Crickex VIP account has been compromised, contact [email protected] immediately so we can take action to protect your account.
In the event of a data breach that is likely to affect your rights or freedoms, Crickex VIP will notify affected players as soon as reasonably practicable and take immediate steps to contain the breach.
Crickex VIP uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a breakdown of the cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Keep you logged in, maintain session state, enable core platform functions | No — required for the platform to work |
| Analytics | Understand which pages and games are most popular, identify technical issues | Yes — via browser settings |
| Preference | Remember your language, display settings, and notification preferences | Yes — clearing cookies will reset preferences |
Crickex VIP does not use third-party advertising cookies or allow ad networks to place tracking cookies on our platform. You can manage cookie settings through your browser. Note that disabling essential cookies will affect your ability to use the platform.
As a Crickex VIP player, you have the following rights over your personal data. To exercise any of these rights, email [email protected] with the subject line "Privacy Request".
You can request a copy of all personal data Crickex VIP holds about you. We will provide this within 30 days of your request.
If any of your personal data is inaccurate or incomplete, you can ask us to correct it. We will update your records promptly.
You can request deletion of your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after account closure.
You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you wish.
Where we rely on your consent to process data — such as for marketing messages — you can withdraw that consent at any time without penalty.
Crickex VIP is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated data.
If you believe a minor has created an account on Crickex VIP, please contact us at [email protected] so we can investigate and take appropriate action.
The Crickex VIP platform may contain links to third-party websites or services, such as payment provider portals. These third-party sites have their own privacy policies, and Crickex VIP is not responsible for their content or data practices.
We recommend reviewing the privacy policy of any third-party service before providing your personal information. Crickex VIP has no control over and accepts no liability for the privacy practices of external websites.
Crickex VIP may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification, and update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of Crickex VIP after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crickex VIP handles your personal data, please get in touch:
We aim to respond to all privacy-related requests within 5 business days. For formal data access or deletion requests, we will confirm receipt within 24 hours and complete the request within 30 days.
Now you know how Crickex VIP protects your privacy. Create your account, deposit in BDT via bKash or Nagad, and start playing with confidence. Your data stays yours — always.