Legal Agreement

Terms and Conditions for Crickex VIP Players

These terms govern your use of the Crickex VIP platform. Please read them carefully before registering or placing any bets. By creating an account on Crickex VIP, you confirm that you have read, understood, and agreed to everything on this page.

Last updated: January 2025

Key Points

What You Need to Know at a Glance

These cards summarise the most important parts of the Crickex VIP terms. The full terms below are the binding version — these highlights are for quick reference only.

You Must Be 18 or Older

Crickex VIP is strictly for adults aged 18 and above. Creating an account as a minor, or allowing a minor to use your account, is a direct violation of these terms and will result in immediate account closure and forfeiture of any balance.

One Account Per Person

Each player is permitted one Crickex VIP account only. Duplicate accounts — whether under the same name, same device, same IP address, or same payment method — will be merged or closed. Bonuses claimed across multiple accounts will be voided.

Bonus Wagering Requirements Apply

All bonuses on Crickex VIP come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. The specific requirement for each bonus is stated at the time of the offer. Attempting to withdraw before meeting requirements will result in bonus cancellation.

Withdrawals Require Verification

Before your first withdrawal, Crickex VIP requires identity verification. You will need to submit a valid government-issued ID and confirm your payment method. This is a standard KYC process and protects both you and the platform from fraud.

Prohibited Activities

Crickex VIP prohibits match fixing, arbitrage betting, use of automated bots, collusion, and any form of fraud. Accounts found engaging in these activities will be suspended immediately and any winnings will be voided without appeal.

Responsible Gaming Tools Available

Crickex VIP provides deposit limits, session time controls, and self-exclusion options. These tools are available in your account settings at any time. If you feel your gaming is becoming a problem, use these tools or contact our support team directly.

Important: These Terms and Conditions constitute a legally binding agreement between you and Crickex VIP. If you do not agree with any part of these terms, you must not register an account or use the platform. Continued use of Crickex VIP after any update to these terms constitutes acceptance of the revised version.

01 Acceptance of Terms

By accessing the Crickex VIP website, downloading the Crickex VIP app, or creating an account on the platform, you confirm that you have read these Terms and Conditions in full and agree to be bound by them. These terms apply to all users of Crickex VIP, including registered players, visitors, and anyone who interacts with the platform in any capacity.

Crickex VIP reserves the right to update or modify these terms at any time. When changes are made, the updated version will be published on this page with a revised date. It is your responsibility to check this page periodically. If you continue using Crickex VIP after changes are posted, you are deemed to have accepted the updated terms.

These terms should be read alongside the Crickex VIP Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and the platform.


02 Eligibility

To register and use Crickex VIP, you must meet all of the following requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
  • You must not be a current employee, contractor, or immediate family member of a Crickex VIP employee.
  • You must not have been previously excluded or banned from Crickex VIP for any reason.
  • You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.

Crickex VIP may request proof of age at any time. If you cannot provide satisfactory proof that you are 18 or older, your account will be suspended and any balance may be withheld pending investigation. Crickex VIP takes age verification seriously and cooperates with relevant authorities where required.


03 Account Registration

Each individual may hold only one active account on Crickex VIP. When registering, you must provide accurate, complete, and current information. Providing false information — including a false name, date of birth, or contact details — is a violation of these terms and may result in account closure and forfeiture of funds.

You are responsible for maintaining the confidentiality of your Crickex VIP login credentials. Do not share your username or password with anyone. Crickex VIP will never ask for your password via email, chat, or phone. If you suspect your account has been accessed without your authorisation, contact support immediately at [email protected].

Crickex VIP reserves the right to refuse registration to any applicant without providing a reason. Accounts that are found to be duplicates will be closed, and any bonuses or winnings associated with the duplicate account will be voided.

Account verification (KYC) is required before your first withdrawal. You will be asked to submit:

  • A valid government-issued photo ID (National ID card, passport, or driving licence).
  • Proof of your registered payment method (screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number).
  • A selfie holding your ID, if requested by the verification team.

Verification is typically completed within 24 hours of document submission. Crickex VIP may request additional documents if the initial submission is unclear or incomplete.


04 Deposits and Payments

Crickex VIP accepts deposits in Banglad eshi Taka (BDT) via the following payment methods:

  • bKash (personal and merchant)
  • Nagad
  • Rocket

The minimum deposit on Crickex VIP is ৳10. There is no maximum deposit limit for standard accounts, though higher deposit amounts may trigger additional verification checks as part of our anti-money laundering procedures.

Deposits are credited to your Crickex VIP account in real time once the transaction is confirmed by the payment provider. If a deposit does not appear in your account within 15 minutes, contact support with your transaction reference number.

Crickex VIP does not accept deposits from third-party accounts. The payment method you use to deposit must be registered in your own name and match the name on your Crickex VIP account. Deposits from accounts belonging to other people will be returned and may trigger an account review.

Crickex VIP does not charge fees on deposits. However, your mobile wallet provider may apply their own transaction charges, which are outside our control.


05 Withdrawals

Withdrawals from Crickex VIP are processed to the same payment method used for your most recent deposit. This policy exists to prevent money laundering and protect player funds. You cannot withdraw to a different mobile wallet than the one you deposited from without completing an additional verification step.

The minimum withdrawal amount is ৳200. Withdrawal requests submitted by verified accounts are typically processed within a few hours during business hours. Processing times may be longer during peak periods or public holidays.

Before your first withdrawal, your account must be fully verified. Unverified accounts cannot process withdrawals. Crickex VIP reserves the right to request additional documentation before approving any withdrawal, particularly for large amounts or accounts that have not previously withdrawn.

Withdrawals of bonus-derived winnings are subject to wagering requirements. Attempting to withdraw funds that have not met the applicable wagering requirement will result in the bonus portion being removed from the withdrawal amount.

Crickex VIP reserves the right to delay or decline a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these terms. In such cases, the account will be reviewed and the player will be notified of the outcome.


06 Bonuses and Promotions

Crickex VIP offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated at the time of the offer, in addition to these general terms. In the event of a conflict between a specific bonus term and these general terms, the specific bonus term takes precedence.

General bonus rules that apply across all Crickex VIP promotions:

  • Bonuses are available to one account per person, per household, per device, and per IP address.
  • Wagering requirements must be completed within the time period specified for each bonus. Bonuses that expire before wagering is complete will be removed from your account along with any associated winnings.
  • Crickex VIP reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
  • Bonuses cannot be transferred between accounts or exchanged for cash directly.
  • If Crickex VIP determines that a bonus has been claimed in bad faith or through exploitation of a technical error, the bonus and any winnings derived from it will be voided.
  • Players who have self-excluded or set deposit limits may not be eligible for certain promotions.

Crickex VIP's VIP programme rewards consistent players with tiered benefits including cashback, enhanced withdrawal limits, and priority support. VIP status is assessed periodically and may be adjusted based on account activity.


07 Betting Rules

All bets placed on Crickex VIP are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system. It is your responsibility to check your bet slip carefully before confirming.

Crickex VIP reserves the right to void any bet in the following circumstances:

  • The bet was placed on an event that was cancelled or abandoned before the relevant outcome was determined.
  • The odds or game outcome was affected by a technical error or data feed failure.
  • There is evidence that the outcome of the event was manipulated or fixed.
  • The bet was placed after the event had already concluded (late bet).

Maximum bet limits apply to certain markets and game types on Crickex VIP. These limits are displayed within the relevant game or betting market. Crickex VIP reserves the right to limit the maximum bet or payout for any player at its discretion, particularly where unusual betting patterns are detected.

In the event of a dispute regarding a bet outcome, the decision of Crickex VIP's trading team is final. Disputes must be raised within 7 days of the relevant event. Disputes raised after this period will not be considered.


08 Prohibited Conduct

The following activities are strictly prohibited on Crickex VIP and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
  • Colluding with other players to gain an unfair advantage in any game or betting market.
  • Exploiting software bugs, glitches, or errors to generate winnings. Any winnings obtained through exploitation of a technical error will be voided.
  • Engaging in match fixing, spot fixing, or any form of sports manipulation.
  • Using the platform to launder money or conduct any other illegal financial activity.
  • Creating multiple accounts to claim bonuses more than once.
  • Providing false identity documents during the verification process.
  • Harassing, threatening, or abusing Crickex VIP staff or other players through any communication channel.

Crickex VIP actively monitors accounts for suspicious activity. If your account is flagged, it may be temporarily suspended while an investigation is conducted. You will be notified by email and given the opportunity to respond before any permanent action is taken, except in cases of clear and serious fraud.


09 Privacy and Data

Crickex VIP collects and processes personal data in accordance with our Privacy Policy, which forms part of this agreement. By registering on Crickex VIP, you consent to the collection and use of your personal data as described in that policy.

Your personal data is used for account management, identity verification, payment processing, fraud prevention, and communication about your account and relevant promotions. Crickex VIP does not sell your personal data to third parties.

You have the right to request access to the personal data Crickex VIP holds about you, and to request correction of any inaccurate data. To make a data request, contact [email protected] with the subject line "Data Request".


10 Responsible Gaming

Crickex VIP is committed to promoting responsible gaming. We provide tools that allow you to manage your gaming activity, including:

  • Deposit limits (daily, weekly, or monthly)
  • Session time reminders
  • Reality checks that display how long you have been playing
  • Self-exclusion (temporary or permanent)

These tools are available in your account settings. If you wish to self-exclude, contact our support team and we will process your request within 24 hours. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications from Crickex VIP.

If you believe your gaming has become a problem, we encourage you to use these tools and seek support. Full details are available on our Responsible Gaming page.


11 Account Termination

You may close your Crickex VIP account at any time by contacting [email protected]. Any real-money balance remaining in your account at the time of closure will be returned to your registered payment method, provided your account is in good standing and fully verified.

Crickex VIP reserves the right to suspend or permanently close any account that is found to be in breach of these terms. In cases of serious breach — including fraud, money laundering, or use of prohibited software — the account balance may be withheld pending investigation and any winnings may be voided.

Accounts that have been inactive for 12 consecutive months may be classified as dormant. Crickex VIP will attempt to contact you before applying any dormancy policy. Dormant account balances are held securely and remain accessible upon reactivation.


12 Limitation of Liability

Crickex VIP provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect availability.

Crickex VIP is not liable for any loss of winnings, data, or opportunity arising from platform downtime, technical errors, or interruptions to third-party services such as payment providers or data feeds. In the event of a technical error that results in an incorrect payout, Crickex VIP reserves the right to correct the error and adjust account balances accordingly.

You acknowledge that online gaming carries financial risk and that you are solely responsible for the decisions you make on the platform. Crickex VIP does not accept liability for any financial losses incurred through normal use of the platform.


13 Changes to Terms

Crickex VIP may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification. The updated terms will be published on this page with a revised effective date.

If you do not agree with any changes to these terms, you must stop using Crickex VIP and close your account. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised terms.


14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the Crickex VIP support team:

Crickex VIP aims to respond to all support queries within a few hours. Formal complaints will be acknowledged within 24 hours and resolved within 5 business days where possible.

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You've Read the Rules — Now Join Crickex VIP

Now that you know how Crickex VIP works, create your account and start playing. Deposit via bKash or Nagad in BDT, claim your welcome bonus, and explore a full library of games built for Bangladeshi players.